Khelovi Privacy Policy — Your Data Our Responsibilities

1 What Information We Collect

Khelovi collects the information needed to provide you with our services. The types of data we collect:

We only collect information that is necessary. We do not ask for or gather data beyond what is needed.

2 How Your Information Is Used

Khelovi uses your information for the following purposes:

• Account Management: To create and manage your account and ensure its security.
• Service Delivery: For gaming services, payment processing, and bonus distribution.
• Verification: To complete the KYC process and verify your identity.
• Contact: To send important notifications, promotions, and support messages.
• Security: To prevent fraud, money laundering, and unauthorized access.
• Improvement: To improve the platform experience and develop new features.
• Legal Obligation: To meet the requirements of regulatory authorities.
• Responsible Gaming: To identify excessive gaming patterns and provide support.

We never share your data with third parties for advertising purposes. You can opt out of marketing communications at any time.

3 Data Sharing & Third Parties

Khelovi may share your information with the following parties in limited circumstances:

• Payment Processor: Mobile banking and payment gateways for deposit and withdrawal processing.
• Game Provider: Minimum necessary data shared for third-party game operations.
• Regulatory Authority: As part of licensing and legal compliance obligations.
• Law Enforcement Agencies: Only when required by court order or legal necessity.
• Audit Body: To verify fair play and financial integrity.

All our third-party partners are bound by strict confidentiality agreements. They may only use your data for the specified purpose and are not permitted to share it elsewhere.

4 Data Security Measures

Khelovi has implemented the following technical and administrative measures to protect your data:

• SSL/TLS Encryption: All data transfers are secured with 256-bit encryption.
• Firewall Protection: Advanced firewall and intrusion detection systems are active.
• Access Control: Staff access to data is role-based and granted on a need-to-know basis.
• Regular Audits: Regular penetration testing to identify and address security vulnerabilities.
• Two-Factor Verification: Two-factor authentication for sensitive operations.
• Incident Management: A rapid response plan is in place for data breach incidents.

In the event of a security breach, we will notify affected users within 72 hours and take immediate action.

5 Cookies & Tracking Technologies

The Khelovi website uses cookies to improve your experience. The types of cookies we use:

• Essential Cookies: For login sessions and security. These cannot be disabled.
• Functional Cookies: To remember your preferences and settings.
• Analytics Cookies: To understand how the website is used — with your permission.
• Performance Cookies: To monitor page load speed and overall performance.

You can manage or delete non-essential cookies at any time through your browser settings. Please note that disabling cookies may affect the functionality of certain features.

6 Data Retention Period

Khelovi does not retain your data longer than necessary:

• Account Information: For the duration your account is active and up to 5 years after closure.
• Transaction Records: Up to 7 years as required by legal obligations.
• Gaming History: For up to 3 years for dispute resolution purposes.
• Communication Records: Customer support records for up to 2 years.
• Log Files: Security logs for up to 1 year.

Once the retention period expires, your data is securely deleted or anonymized.